Certifications
Quality, security and reliability of our services
Quality is central to the way Labinf Sistemi works: to guarantee reliable services and controlled processes we have adopted a Quality Management System compliant with UNI EN ISO 9001:2015.
The system defines responsibilities and working methods across every stage: from analysing client needs to designing the solution, through implementation, support and service monitoring.
ISO 9001:2015 certification
We have operated under a certified Quality Management System for over twenty years. It covers the main areas of the organisation and supports the control of activities relating to:
- Design and development of software solutions
- Delivery of IT services
- Management of technology infrastructure
- Technical and systems support
- Performance monitoring
- Assessment of risks and opportunities
The certificate PDF will be available for download shortly.
Quality policy
We see client satisfaction and the development of our people as the two foundations of sustainable growth. The Quality Policy is translated into concrete objectives, monitored regularly and shared with staff.
- Understanding the client’s stated and unstated needs
- Providing prompt, competent and tailored answers
- Ensuring transparency at every stage of the project
- Maintaining the relationship after go-live
- Continuous technical and professional training
- A safe, inclusive and respectful working environment
Safety, ethics and sustainability
Protecting health and safety is a founding principle of our organisation, together with fair conduct towards clients, staff, partners and public bodies, and the responsible use of resources.
- Compliance with regulations and periodic risk assessment
- Training and active involvement of employees
- Fairness and transparency in professional relationships
- Digitalisation of documents and processes
- Efficient use of energy resources
- Selection of environmentally responsible suppliers
Quality and security of cloud services
We deliver cloud services on infrastructure hosted by selected Italian and international providers, chosen on reliability, data centre security, data location, business continuity and contractual service levels.
The providers we use may hold internationally recognised certifications: ISO 9001 for quality management systems, ISO/IEC 27001 for information security, ISO/IEC 27017 for cloud service security and ISO/IEC 27018 for the protection of personal data in public cloud environments. Applicable certifications are verified case by case, according to the provider and the configuration chosen.
Business continuity and data protection
Architectures are designed around how critical the systems are and the continuity objectives agreed with the client. Depending on requirements we implement:
- Local and remote backup
- Data replication and high availability
- Resource redundancy
- Continuous monitoring
- Disaster recovery
- Periodic system health checks
Continuous improvement
Quality is not a finished result but a process: we regularly monitor process effectiveness, client satisfaction, reports, supplier performance and operational risks, and use the findings to define corrective actions and new standards.
From software design to infrastructure management, cloud services and support, every activity follows a structured, results-oriented approach.